August 10th, 2009
What Is Technology Doing to Serendipity?
In Vacation (the original one, where the family truckster heads to Wally World) Clark Griswold turns to Ellen and says, “Why arent we flying? Because getting there is half the fun. You know that.”
Hes talking about serendipitymaking fortunate discoveries by accident. While plenty of Griswolds road trip discoveries were less than opportune (e.g., cousin Eddies Hamburger Helper), his point is that serendipity is inherent to the journey. And thanks to technology, its under attack. Wait…what?
Last week, I read William McKeens New York Times article (aptly titled Serendipity). He believes technology undercuts serendipity. While it leads to more choices and greater efficiency, in his words theres an emptiness in finding something quickly. Because it is so easy for us to find exactly what we are looking for, we lose out on those dear moments of surprise that leap out from the shadows and send our hearts racing in unanticipated directions.
Coincidentally, I saw a coworkers tweet (thanks @alexesterchung) linking to Steven Berlin Johnsons reaction to the McKeen article. SBJs take? Technology increases serendipity, making it easier to find random information or wander down non-linear paths. He refers to serendipity as stumbling across something accidentally that is nonetheless of interest to you. Keep that last bit in mind.
My opinion stands somewhere between those of McKeen and SBJ. Call me out for taking the easy road, but I think technology increases the amount of serendipity while decreasing the potency of it. Technology makes it incredibly easy for me to find content both related to and independent of what Im looking for. I am a few clicks away from figuring out what to do with the lemon balm growing in my window garden. And perhaps while Im clicking, Ill find a tasty recipe for lemon shortbread cookies. Or Ill go completely off track and (somehow) end up reading about the new G.I. Joe movie. I wouldnt encounter these while thumbing through The Complete Book of Herbs.
Serendipity, however, implies randomness within the equation. It is accidental in that it doesnt relate to what you were doing or searching for. Technology makes the randomness less random (if more frequent). Sites like StumbleUpon and Pandora, both brilliant, expand my cultural or musical horizons within certain genres, but they dont dabble far beyond the boundaries of my core interests. Thats not what theyre intended to do. Some see sites like these as supporting homophilythe opposite of serendipity.
While there is an endless amount of fascinating and irreverent content online, completely random searches arent often fruitful. That is where they parallel the pre-internet days of yore. Scouring library shelves and rolling up your sleeves in some good, old-fashioned research is a painstaking process, but it makes those fortuitous occurrences all the more enchanting. For more on the internet, homophily, and hopes for a serendipitous digital future, have a look at this Ethan Zuckerman post. And here, my colleague Ida Benedetto recaps Zuckerman’s take on serendipity and how we consume and interpret media.
While technology has made the road to serendipity narrower, that road is full of more frequent and more relevant surprisesin that they related to areas you’re already interested in. Yet I still love getting ink on my fingers knowing Ill find articles and stories that will never show up in my RSS feeds.

